Terms and Conditions
We take great pride in the quality and craftsmanship of our products. Baltica hand-crafted fittings are made-to-order.
TERMS AND CONDITIONS
All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.
All the decorative hardware which we sell is hand-crafted by BALTICA master artisans and by the very nature of handmade work, there will be slight variations characteristic of bespoke hardware. We undertake a stringent quality control process and pride ourselves on quality. The images shown are true images. Please read the descriptions carefully about the products and size as from an image it is often difficult to appreciate sizing and scale. The images do not represent scale and although a true picture, colouring will vary depending on screen resolution. If in doubt please contact us for more information.
We are pleased to offer products that are custom-made and we encourage you to review your order carefully. Because the products are hand-crafted to your specifications, once the manufacturing process has started, orders cannot be cancelled, refunded, or returned. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order.
Custom orders may not be cancelled or changed once they have been placed. Payment in full is required at the time of order. We do not accept exchanges or returns and do not issue refunds on custom purchases. We're happy to guide you through the selection process and to help you complete your order if you're at all unsure. Please send us an email > firstname.lastname@example.org or call us at Phone: 203-348-8865 (USA)
Goods will be sent via courier and will require signature. For your protection, before accepting any shipment, examine it carefully. If there is evidence of damage or a shortage, insist that the delivering carrier make suitable notation to that effect on their documentation.
Any damages must be immediately reported to us and we will then discuss return or repair options. If you received the wrong product or it was damaged during shipping, please contact our customer service department.
BALTICA offers products hand-crafted in accordance with the highest standards of quality and excellence. All brass and bronze products are sandcast from the finest quality metals.
BALTICA stands behind all of our bespoke brass and bronze products with a lifetime guarantee on material and workmanship. BALTICA will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our brass and bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products. Baltica finishes are unlacquered and will age gracefully over time.
BALTICA will not assume liability for any labor charges regarding the removal or reinstallation of the products; nor will we cover any freight, postage, or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.
If you have any questions, comments or complaints relating to BALTICA custom hardware products, please contact us and we will always aim to help.
BALTICA Customer Service, e-mail: email@example.com / phone number 203-348-8865 (USA), send a fax to 203-348-5234 (USA) or simply send a letter to BALTICA by ACCURATE, Attn: Customer Service, 1 Annie Place; Stamford, CT 06902 USA